FAQs

FAQ

  • How does AuthorizedGenerics.com work?

    AuthorizedGenerics.com offers select prescription drugs identical* to the brand name, at generic prices. In just a few steps, we’ll send your authorized generic prescription right to your doorstep.

    1. Select authorized generic version of the medication prescribed to you by your doctor.
    2. Fill in your payment and shipping information to complete your purchase.
    3. Mail your prescription to our pharmacy partner, NoviXus Pharmacy Services, or have your physician send an e-script to NoviXus Pharmacy Services.
    4. After NoviXus confirms the prescription, your script will be automatically fulfilled and then shipped from NoviXus straight to you.

    Please note that Prasco, LLC administers AuthorizedGenerics.com and accepts payment for drugs purchased through the website. Drugs ordered from AuthorizedGenerics.com are dispensed by our pharmacy partner, NoviXus Pharmacy Services, which is an independent contractor to Prasco, LLC.  Prasco, LLC does not dispense medication and is not otherwise engaged in the practice of pharmacy; Prasco LLC is not licensed to practice pharmacy.

    * May have minor differences in their appearance, like markings on the product, coloring, labeling, and packaging.

  • What do I need to make a purchase?

    After selecting and paying for your medication, all we need from you is a valid prescription from your physician. Once our pharmacy partner receives your prescription, a pharmacist will review, confirm, and fill your script.

  • How do I submit my prescription?

    There are two ways to submit your prescription to our pharmacy partner:

    Ask your prescriber to send an e-script to:
    NoviXus Pharmacy Services
    NPI: 1639310600
    Phone: (877) 269-1159
    Fax: (877) 395-4836

    Or you can mail your prescription to:
    Pharmacist in Charge
    NoviXus Pharmacy Services
    PO Box 8021
    Novi MI 48376-8021

  • What if I don’t have a prescription?

    If you don’t have a prescription already, contact your prescriber to see what treatment option is right for you.  Bring along the NoviXus Pharmacy Services information to ensure that your prescription will go to the right place.

  • Do you take insurance?

    While we do not take insurance at this time, you might find that our prices are still a more affordable option than your copayment or cost sharing for the medication under your health plan.

  • What forms of payment do you accept?

    We accept all major credit and debit cards.

  • Where do you ship to?

    Our licensed pharmacy partner, NoviXus Pharmacy Services, ships to all 50 states in the United States of America.

  • When can I expect my medication to arrive?

    Once our licensed pharmacy partner, NoviXus Pharmacy Services, receives your prescription, you will receive an email notification that your medication has shipped, along with tracking information for your convenience. Most orders will arrive at your home within 1 to 3 days from the time we receive your script. Shipping times may vary depending on geographical location.

  • How do I reorder? How often can I reorder? Will I need a new prescription?

    If you are running low on your medication, you can return to AuthorizedGenerics.com and sign into your account. Once there, go to your [recent orders] tab and you will see an option to reorder. This will allow you to order a refill.*

    If you purchased a medication and your prescription is out of refills, NoviXus Pharmacy Services will reach out to your prescriber to authorize additional fills. If you want to expedite your order, we suggest you contact your prescriber directly.

    * This is only the case if your prescriber has authorized refills.

  • What if something is wrong with my shipment? (e.g., didn’t arrive, is damaged, etc.)

    If there is any issue with your order, please contact AuthorizedGenerics.com customer service at 888-471-6320.

  • What is the return policy?

    Due to the nature of pharmaceutical products, we cannot accept returns. If there is something wrong with your order, please contact our customer service at 888-471-6320.

  • Is my information safe?

    The safety of your information is our top priority. On AuthorizedGenerics.com, we use the same encryption methods used by major banks to ensure that your personal information stays private.

  • What types of medication do you have available?

    To find authorized generics sold online, search here. If you cannot locate what you are looking for, you may be able to locate it at a retail pharmacy near you. We expect to bring more prescription drugs to this platform in the near future.

  • What are authorized generics?

    Authorized generics are identical*  to their brand-name counterparts. Authorized generics compete with other generics approved by the U.S. Food and Drug Administration (FDA) under Abbreviated New Drug Applications (ANDAs). To find out more about authorized generics, please click here.

    * May have minor differences in their appearance, like markings on the product, coloring, labeling, and packaging.

Have a few more questions?

We’re here to make this easy for you.

Email or call us: 888-471-6320